Prescriptions

We are a fully dispensing practice, and you can obtain all your medicine from the dispensary after you have seen the doctor. As well as issuing repeat prescriptions and dispensing medication, the dispensers are available to deal with any concerns you may have about your medication. If they are unable to deal with your query immediately, they will contact you as soon as possible with help/advice.

We want to make repeat prescription re-ordering as accurate, efficient, and easy to use as possible. Please only order what you actually need. 

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• call the dispensary on 01842 829738 (lines are open between 10am and midday and 2pm to 4pm for housebound patients or patients who struggle to use the internet).
• in person – tick off the medication you require on your repeat prescription list and drop it in to the dispensary. If the surgery is closed you can put it in the mailbox by the main door, this gets emptied at 8am each weekday morning. If you do not have your printed medication list, you can write what you need on a piece of paper, remembering to add your full name, address and date of birth.
• send your request by post – tick off the medication you require on your repeat prescription list, if you do not have your printed medication list, you can write what you need on a piece of paper, again remembering to add your full name, address and date of birth, this can then be posted to the surgery.

We do not take repeat prescription requests via email.

You can usually collect your prescription from our dispensary 5 working days after you have ordered it. Longer is needed if ordering by post.

Delivery service

The Practice offer a free delivery service to patients who are housebound and unable to collect their medication. Please contact the dispensary for further details. 

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• phone the dispensary after 10am on 01842 829738
• fill in our medication query form.

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet. A specialist waste-disposal company collects and discards them from the surgery.

Please note: They cannot be re-used. 

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.