You may have noticed that whilst we have remained open and available to patients during the pandemic and have continued to offer services according to clinical and social need, the way we have been delivering some care has been slightly different as we manage COVID-19.
We want to start off by saying thank you for adapting so quickly to these new ways of working – it has been the fundamental change needed to keep you and our staff safe while ensuring you get the care you need.
This is why we ask you to continue what you have been doing to access your GP services and we encourage patients to get in touch for any health concerns that cannot be dealt with by the individual, their family or friends or local pharmacy.
Our process
You can speak to a member of our team over the phone, our website or via video consultation. This should support you to see the right person to help you, much quicker. These online services can be accessed via our practice website.
We have been advised by NHSE to continue to triage all patients prior to any face to face appointments taking place, and to ensure the appropriate care provision is made available to meet your needs. Face to face appointments will be arranged where it is clinically necessary.
This means:
- you will be seen promptly and in the most appropriate setting
- you are reducing your risk of catching/spreading coronavirus by avoiding a waiting room
- you are helping to keep our staff healthy and safe
- The practice is able to maintain a clean environment and protect everyone from the virus
please do not visit the surgery without speaking with us first – unless collecting your medication.
A home visiting service, for patients who are unable to leave their home continues to be provided following triage.
It is important that all our patients are aware that you should not attend the practice if you have any coronavirus symptoms as this risks passing the virus onto others. You need to self-isolate and can seek help via NHS 111 (111.nhs.uk).
Thank you once again for your support and understanding as we all adapt to a new way of working.